FAQs
How can I contact Ev-ChargingPower?
You can email us at support@ev-chargingpower.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at support@ev-chargingpower.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Q: What is an EV charger?
A: An EV charger, also known as an electric vehicle charger, is a device used to charge electric vehicles (EVs). It provides the necessary electrical power to recharge the EV's battery.
Q: What are the different plug types for EV chargers?
A: The most common plug types for EV chargers are:
- Type 1 (SAE J1772): This plug type is mainly used in North America and Japan.
- Type 2 (IEC 62196-2): This plug type is commonly used in Europe and is becoming more popular worldwide.
- CCS (Combined Charging System): This plug type combines the Type 2 connector with additional DC fast charging capabilities and is widely used in Europe and North America.
- CHAdeMO: This plug type is primarily used by Japanese automakers and is common for DC fast charging.
Q: What are bags used for in relation to EV chargers?
A: Bags for EV chargers are accessories designed to provide storage and protection for the charging cables and connectors. They help keep the cables organized and prevent them from getting tangled or dirty when not in use, making it easier to transport and store the charger.
Q: What is an EV charger stand?
A: An EV charger stand, also known as a charging station stand or pedestal, is a structure that holds the EV charger at an appropriate height and provides a stable platform for mounting the charger. It is commonly used in public charging stations, workplaces, and residential areas where multiple EV chargers are installed.
Q: What do 7 kW, 11 kW, and 22 kW refer to in EV chargers?
A: These figures represent the charging power or rate of an EV charger, typically measured in kilowatts (kW). The higher the charging power, the faster the charging process. For example:
- A 7 kW charger can provide approximately 20-30 miles of range per hour of charging.
- An 11 kW charger can provide around 30-40 miles of range per hour of charging.
- A 22 kW charger can provide approximately 60-80 miles of range per hour of charging.
Q: What are some accessories for EV chargers?
A: Some common accessories for EV chargers include:
- Cable holders: These are clips or hooks that help keep the charging cables organized and prevent them from lying on the ground.
- Cable management systems: These are wall-mounted or freestanding devices designed to neatly store and manage charging cables.
- Cable locks: These devices secure the charging cable to the charger or a fixed structure to prevent theft or unauthorized removal.
- RFID card readers: These allow access control to EV chargers by requiring an authorized RFID card or key fob to initiate charging.
- Wireless connectivity modules: These enable remote monitoring, control, and data collection from the charger through wireless communication protocols such as Wi-Fi or cellular networks.
- Charging adapters: These adapters allow compatibility between different plug types or connector standards, enabling EVs with different charging connectors to use the same charger.
Please note that specific accessories may vary depending on the manufacturer and type of EV charger.